Tuesday, December 6, 2016

PM Modi Pays Tribute to Jayalalithaa



Prime Minister Narendra Modi hugged new Tamil Nadu Chief Minister O Panneerselvam as the latter wept inconsolably when the Prime Minister visited Chennai's Rajaji Hall, a large public auditorium where J Jayalalithaa's body was placed for people to pay their respects before she was burried at Chennai's Marina beach near her political mentor MGR. PM Modi was also seen patting Ms Jayalalithaa's long-time companion Sasikala Natarajan on the head. Ms Natarajan too broke down and PM Modi consoled her, stopping for a few minutes to talk to her.

Thursday, October 13, 2016

How to insert sim card, battery, SD card, into a smart phone



This video is tutorial for novices on how to insert sim card, SD card, battery in Intex Cloud Fx firefox smartphone. This video is meant only for the novices, who are the first time buyer of any smartphone.

Friday, September 30, 2016

What is the difference between SIM card and USIM card?

SIM cards (Subscriber Identity Module) are used to communicate on GSM networks. With the introduction of UMTS or 3G, it’s highly recommended to use a USIM card to access UMTS network. Although it’s possible to access it with a simple SIM card, the USIM have many advantages as compared to the SIM:

• A USIM is a tiny computer which is able to handle several mini applications, for instance a contactless e-purse for the subway, a local service portal giving you access to your phone bill, etc;

• A 3G (UMTS) handset equipped with a USIM card can be used to make video calls, assuming the calling area is covered by a 3G network;

• Regarding security, a new algorithm is integrated (it’s derived from recent researches in cryptology). It allows to protect you from unauthorized access to your phone line, and therefore to be charged with fraudulent calls on your bill;

• Your calls and data exchanges are encrypted using keys computed by the USIM, and these keys are stronger than those provided by SIMs.

• The phonebook is much bigger on the USIM, allowing thousands of contacts (instead of a maximum of 255 in a SIM). Each USIM contact is also richer, for instance it can contain email addresses, a second or third phone number, etc;


• Contacts in the USIM are stored much more securely on the USIM as compared to using the phone memory.

Thursday, July 7, 2016

Refund Rules Indian Railways

Refund Rules and TDR Filing w. e. f. 12-NOVEMBER-2015

Authority:- Railway Board letter No. TCII/2003/2015/Refund Policy/1 dated 06-Nov-2015 The Gazette Of India Notification Dated 04-Nov-2015.

Ticket Booking/cancellation Hours: 00.20 HRS to 23.45 HRS

IRCTC Service Charges for I-Ticket (Service charge levied is not Refundable):-


Class
Service Charge


Sleeper Class/Second Class (SL/2S)
Rs.80/- per ticket plus service Tax


Higher Class
Rs.120/- per ticket plus service Tax
(1AC,2AC,3AC,CC,3E,FC,EC)



IRCTC Service Charges for E-Ticket (Service charge levied is not Refundable):-

Class
Service Charge


Sleeper Class/Second Class (SL/2S)
Rs.20/- per ticket plus service Tax


Higher Class
Rs.40/- per ticket plus service Tax
(1AC,2AC,3AC,CC,3E,FC,EC)



Refund Rules:- (i-ticket & e-tickets)

Reservation Failed Transaction:- (i-ticket & e-tickets)

If amount getting debited from customer account and ticket not issued, IRCTC will refund the entire Fare and IRCTC service charges electronically(as credit to the relevant credit /debit card account used for the transaction), but the bank/card transaction charges are likely to be forfeited.

IRCTC's payment reconciliation team works on a 24 x 7 basis, IRCTC offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts. This is on account of the multiplicity of organizations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions.

Refund on cancellation:- (i and e-ticket)

The e-tickets shall be cancelled through internet and the refund of fare shall be credited to the account from which booking transaction took place, after deducting the applicable charges and in case of i-tickets, the ticket shall be cancelled at the reservation counter and thereafter on online application, due shall be credited to the account from which booking transaction took place.

In case of e-tickets shall be cancelled online or online TDR shall be filed within the time limits prescribed under these rules for obtaining refund.

All refund will be processed as per Extant Railway Refund Rules:

1. Cancellation Charges for Confirmed Tickets:-

The amount deducted is based on the time of cancellation and the status of your ticket. Detailed explanations are given below:-

(a)    If the ticket is presented for cancellation more than forty eight hours in advance of the scheduled departure of the train, a minimum per passenger cancellation charges shall be deducted at the flat rate:-



Class of your ticket
Flat Cancellation charges per



passenger


AC First/Executive Class
Rs.240


First Class/AC 2 Tier
Rs.200


AC Chair Car/AC 3Tier/AC 3 Economy
Rs.180


Sleeper Class
Rs.120


Second Class
Rs.60

(b)



If the ticket is presented for cancellation
25%(twenty five) percent of fare subject


between forty eight hours and up to
the minimum of the cancellation charge


twelve  hours before the scheduled
referred to in clause 1(a)


departure of the train


(c)



If the ticket is presented for cancellation
50%(Fifty) percent of fare subject to a


within twelve hours before the scheduled
minimum of the cancellation charge


departure of the train and up to four
referred clause 1(a)





hours before the scheduled departure of



the train irrespective of distance







(d)         No refund of fare shall be admissible on the ticket having confirmed reservation in case ticket is not cancelled or TDR not filed online upto four hours before the scheduled departure of the train

(e)          No refund of fare shall be admissible on RAC e-tickets in case the ticket is not cancelled or TDR not filed online up to thirty minutes before the scheduled departure of the train.





2. Cancellation Charges for RAC or Waitlisted Tickets:-

(a)                In case of e-tickets shall be cancelled online or online TDR shall be filed within the time limits prescribed under these rules for obtaining refund.


(b)               Where a RAC ticket or wait-listed ticket is presented for cancellation, the refund of fare shall be made after deducting the clerkage if the ticket is present for cancellation upto thirty minutes before the scheduled departure of the train irrespective of the distance.

Clerkage Charge:-

Up to 30 minutes before the scheduled
Clerkage charge Rs.60 per passenger
departure of the train irrespective of

the distance



(c)                No refund shall be granted on RAC ticket or wait-listed ticket after thirty minutes before the scheduled departure of the train.

(d)               Where confirmed reservation has been provided to RAC or wait-listed ticket holder at any time up to final preparation of reservation chart, such ticket shall be treated as a reserved ticket and cancellation charges shall be payable in accordance with clause 1(Cancellation Charges for

Confirmed Tickets):-

3. Cancellation Charges for Partially Confirmed Tickets

(a)                In case of e-tickets shall be cancelled online or online TDR shall be filed within the time limits prescribed under these rules for obtaining refund.

(b)               In case, on a party e-ticket or a family e-ticket issued for travel of more than one passenger, some passengers have confirmed reservation and others are on RAC or waiting list, full refund of fare, less clerkage, shall be admissible for confirmed passengers also subject to the condition that the ticket shall be cancelled online or online TDR shall be filed for all the passengers up to thirty minutes before the scheduled departure of the train.

(c)        In case of party e-ticket or family e-ticket issued for travel of more than one passenger,   some passengers have confirmed reservation and others are on the list of RAC or waiting list, then in case of passengers or RAC or waiting list not travelling, a certificate shall be obtained from the ticket checking staff to that effect and refund of fare shall be processed online through TDR, indicating the details of the certificate issued by ticket checking staff and the online TDR shall be filed up to seventy two hours of actual arrival of the train at passengers' destination and the original certificate issued by ticket checking staff shall be sent through post to Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi – 110055.

4. Full Wait list Ticket:-

(a)               In case of wait-listed e-tickets on which of all the passengers is on waiting list even after preparation of reservation chart, names of all such passengers booked on that Passenger Name Record (PNR) shall be dropped from the reservation chart and refund of fare shall be credited to the account from which booking transaction took place after deducting clerkage.



(b)               In case of wait-list i-ticket, such tickets can be cancelled at the computerised Passenger Reservation System (PRS) counter up to thirty minutes before the scheduled departure of the train irrespective of the distance.

No refund of fare shall be granted on RAC or wait-listed ticket after thirty minutes before the scheduled departure of the train.

5. Cancellation of Train:-

(a) e-tickets:-

In case of cancellation of trains, automatic full refund of fare on confirmed or RAC e-tickets shall be directly credited to the account from which booking transaction took place and online cancellation or filing of TDR shall not be required in such case.

(b) i-tickets:-

In case of i-ticket, the ticket can be cancelled up to 72 hrs after the scheduled departure of train at any computerized reservation counter.


Note: Train Diverted Please refer clause 14(9), 14(10),14(11)

TDR shall be filed up to seventy two hours of schedule departure of the train at passengers boarding station

6. Train Running More than Three hours Late and passenger not travelled:-

No cancellation charge or clerkage shall be levied and full fare shall be refunded to all passengers holding reserved, RAC and wait-listed tickets, if the journey is not undertaken due to late running of the train by more than three hours of the scheduled departure of the train from the station commencing journey subject to the condition that

(a)      In case of e-ticket, the TDR is filed online before the actual departure of the train for availing full refund.

(b)     In case of i-ticket, the ticket surrendered up to the actual departure of the train.

(c)   In case the ticket is cancelled or surrendered or if the request for refund of fare is filed online after the actual departure of train. No refund of fare shall be admissible.


7. Cancellation of tickets where railway administration is unable to provide accommodation:-

Where a railway administration is unable to provide accommodation for any reason whatsoever to passengers holding reserved tickets, no cancellation charge shall be levied and full refund of fare shall be granted to them if such tickets are surrendered for refund within three hours from the actual departure of the train.


Provided that when the train is cancelled due to unforeseen circumstances such as accident, breach or flood, the ticket is surrendered within three days excluding the scheduled day of departure of the train.

8. Refund on partially used tickets:-

(a) Where a passenger terminates the journey enroute, a ticket deposit receipt (TDR) shall be issued to the ticket holder by the station master of the station in lieu of surrender of the ticket. The original certificate issued by ticket checking staff shall be sent through post to Group General Manager/IT,

Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi – 110055.

(b)  In case of i-ticket, The TDR shall be issued only up to three days after the scheduled departure of the train.

(c)   In case of e-ticket, TDR is filed online up to 72 hours after the scheduled departure of the train.

(d)  The TDR shall be issued to the passenger and the passenger may apply for refund of fare within ten days from the date of commencement of journey.

9. Refund of certain fare on failure to provide air-conditioning facility in air-conditioned coaches:-

(1) Where the air-conditioning facility could not be provided for a portion of journey, refund on tickets issued for air-conditioned coaches shall be granted for such portion on the following basis namely

(a)  If the ticket is for air-conditioned first class, the difference between the air-conditioned first class fare and first class fare;

(b)  If the ticket is for air-conditioned II-tier or air-conditioned III-tier class, the difference between air-conditioned II-tier or air-conditioned III tier class fare and sleeper class fare(Mail and Express);

(c)  If the ticket is for air-conditioned chair car, the difference between air-conditioned chair car fare and second class fare (Mail and Express);

(d)  If the ticket is for executive class, the difference between the notified executive class fare for the concerned section and first class fare (Mail and Express) for the concerned distance of that section.

In case of e-ticket, the online TDR shall be filed up to twenty hours of actual arrival of the train at passenger’s destination and the original certificate (GC/EFT) issued by the ticket checking staff (TTE) at the time of journey is to be send to following address: through post: Group

General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi – 110055.

In case of i-ticket, the original certificate (GC/EFT) issued by the ticket checking staff (TTE) at the time of journey is to be send to following address: through post: Group General Manager/IT,


Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi – 110055

Refund will be processed through TDR only after receiving the original certificate (GC/EFT). IRCTC will forward the claim to Concerned Zonal Railways under whose jurisdiction the train destination falls. After receipt of the refund amount from the said Railway, refund amount will be credited back to same account of user through which payment was made through opted payment Gateway.


10. Refund of fare when passengers are made to travel in lower class for want of accommodation:-

If the ticket holder of a higher class is made to travel in a lower class for want accommodation in the class for which the ticket was issued, refund of the difference between the fare paid and the fare payable for the class in which it is actually used.

In case of e-ticket, the online TDR shall be filed within two days of the date of issue of the certificate (excluding the day of issue of the certificate) and the original certificate (GC/EFT) issued by the ticket checking staff (TTE) at the time of journey is to be send to following address: through post: Group General Manager/IT, Indian Railway Catering and Tourism

Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi – 110055.

In case of i-ticket, the original certificate (GC/EFT) issued by the ticket checking staff (TTE) at the time of journey is to be send to following address: through post: Group General Manager/IT,

Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi – 110055.

Refund will be processed through TDR only after receiving the original certificate (GC/EFT). IRCTC will forward the claim to Concerned Zonal Railways under whose jurisdiction the train destination falls. After receipt of the refund amount from the said Railway, refund amount will be credited back to same account of user through which payment was made through opted payment Gateway

11.  TATKAL Tickets:-

(a)          No refund of fare shall be admissible on confirmed Tatkal Tickets.

(b)          Grant of refund for unused Cancellation Charges for RAC or Waitlisted Tickets as per clause 2"

Cancellation Charges for RAC or Waitlisted Tickets"

(c)          In case of party tatkal ticket or family tatkal ticket issued for travel for more than one passenger, some passengers have confirmed reservation and others are on waiting list, full refund of fare, less clerkage shall be admissible for confirmed passengers also subject to the condition that entire tatkal ticket is surrendered for cancellation up to thirty minutes before the scheduled departure of the train


(d)            Grant of refund in case of non-commencement or missing of journey due to late running of train shall be governed by clause 6 " Train Running More than Three hours Late and passenger not travelled".

(e)            Cancellation of ticket where Railway administration is unable to provide accommodation shall be governed by clause 7" Cancellation of tickets where railway administration is unable to provide accommodation".

(f)             Refund of fare on tatkal tickets when passengers are made to travel in lower class for want of accommodation shall be governed by clause 10" Refund of fare when passenger are made to travel in lower class for want of accommodation" and the refund of difference between tatkal charges, if any, shall also be granted.

Note: (1) Where confirmed reservation has been provided to RAC or Waitlisted ticket holder at any time upto final preparation of charts, such ticket shall be treated as confirmed/partially confirmed and cancellation charges shall be payable as applicable to confirmed/partially confirmed tickets.

12.  Ticket booked in Premium Special Trains

1.  Cancellation of CNF/RAC ticket booked in Premium Special Trains is not allowed. However, ticket can be cancelled only if the train is cancelled. Refund will be granted by PRS system as per extant Railway Refund Rules.


13. CANCELLATION OF E-TICKETS

(1)               E-Ticket can be cancelled online till preparation of charts and refund will be granted by PRS system as per extant Railway Refund Rules.

(2)               After preparation of charts, the user shall have to file online TDR for claiming refund. The refund case will be decided by Railways. The TDR can be filed by the same user who books the ticket. After receipt of the refund amount from Railway, it shall be credited in the same account through which booking was made through opted payment gateway.

(3)               No refund shall be granted on partially confirmed E-Ticket against which none of the passengers has travelled, if TDR is filed after 30 minutes before the scheduled departure of the train.

(4)               No refund shall be granted on Partial RAC/WAITLISTED TICKET against which none of the passengers has travelled, if TDR is filed after 30 minutes before the scheduled departure of the train.

(5)                 No refund will be granted in case of train running more than three hours late if TDR is filled with this reason after actual departure of the train.

(6)
In case of party e-ticket or family e-ticket issued for travel of more than one passenger,
some
passengers have confirmed reservation and others are on the list of RAC or waiting list, then in
case  of
passengers or RAC or waiting list not travelling, a certificate shall be obtained from the   ticket
checking
staff to that effect and refund of fare shall be processed online through TDR,
indicating the details of

the certificate issued by ticket checking staff and the online TDR shall be filed upto seventy two hours

of actual arrival of the train at passengers' destination and the
original  certificate  issued  by
ticket
checking staff shall be sent through post to Group General
Manager/IT, Indian Railway Catering
and Tourism Corporation Ltd., Internet Ticketing    Centre,  IRCA  Building,  State  Entry
Road,
New Delhi – 110055.



(7)  The cases in which TDR are filed are decided by the Zonal Railway under whose jurisdiction the train destination falls. After receipt of the refund amount from the said Railway, refund amount will be credited back to same account through which payment was made through opted payment Gateway.

(8)   If customer is not able to cancel through web interface before Chart Preparation, customers are requested to send an email from the email ID to etickets@irctc.co.in from their registered e-mail id with IRCTC.

14. E-Ticket TDR Refund eligibility as per Railway Refund Rules:-

Please note that the decision about the acceptance / rejection or amount of refund will be taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC.


Sr.
TDR filing Reason
Refund  Eligibility  as  per  Railway
Refund

No.
Rules












Refund will be process automatically w.e.f.


1
Train Cancelled.
01/07/2015







Train Late More Than Three Hours and
TDR shall be filed before the actual departure of the

2
train for availing full refund


Passenger Not Travelled.












TDR shall be filed within two days of the date of


Difference Of Fare In Case proper Coach
issue of the certificate(excluding the day of issue of

3
Not Attached and passenger has to travel
the certificate) and the original certificate (GC/EFT)


in lower class
issued  by  the  ticket  checking  staff  is  to  be  sent



through post to IRCTC.




TDR shall be filed within twenty hours of actual

4
AC Failure.
arrival of the train at passenger’s destination and the

original  certificate (GC/EFT) issued by the ticket






checking staff is to be sent through post to IRCTC.



TDR shall be filed upto seventy two hours of actual

6
Excess fare Charged BY TTE.
arrival of the train at passenger’s destination and the

original  certificate (GC/EFT) issued by the ticket






checking staff is to be sent through post to IRCTC.



TDR shall be filed upto seventy two hours of actual

7
Party Partially Travelled.
arrival of the train at passenger’s destination and the

original  certificate (GC/EFT) issued by the ticket






checking staff is to be sent through post to IRCTC.



No refund of fare shall be admissible on the

8
Passenger Not Travelled.
ticket  having  confirmed  reservation
in  case



ticket is not cancelled or TDR not filed online








upto four hours before the  scheduled departure







of the train















No refund of fare shall be admissible on RAC e-







tickets in case the ticket is not cancelled or TDR







not filed online up to thirty minutes before the







scheduled departure of the train.





















Train
Diverted
And
Passenger
Not
TDR
shall  be
filed
up to
seventy
two
hours
of

9
schedule
departure
of
the
train
at
passenger’s

Travelled.








Boarding station.























Train Diverted And Train Not Touching
TDR
shall  be
filed
up to
seventy
two
hours
of

10
schedule
departure
of
the
train
at
passenger’s

Boarding Station.






Boarding station.























Train Diverted And Train Not Touching
TDR
shall  be
filed
up to
seventy
two
hours
of

11
schedule
departure
of
the
train
at
passenger’s

Destination Station.






Boarding station.




























No refund of fare shall be admissible on RAC e-

12
Passenger Not Travelled Due To Ticket
tickets in case the ticket is not cancelled or TDR

In RAC After Chart Preparation.

not filed online up to thirty minutes before the










scheduled departure of the train.











TDR  shall  be  filed  up to  seventy  two  hours  of







schedule   arrival   of   the   train   at   passenger’s

13
Train Terminated Short Of Destination.
destination  and  the  original  certificate  (GC/EFT)







issued  by  the  ticket  checking  staff  is  to  be  sent







through post to IRCTC.








Party
Partially
Confirmed/Waitlisted
TDR shall be filed up to seventy two hours of actual


arrival of the train at passenger’s destination and the

14
And  Waitlisted
Passengers  Did
Not

original
certificate (GC/EFT) issued by
the ticket


Travel.










checking staff is to be sent through post to IRCTC.














No
refund
shall
be
granted
on

15
Party
Partially
Confirmed/Waitlisted
reserved/RAC/waitlisted
ticket  if  it
is
TDR  filed

And All Passengers Did Not Travel.
after thirty minutes before scheduled departure of









the train.
















No refund of fare shall be admissible on the







ticket
having
confirmed
reservation
in  case







ticket is not cancelled or TDR not filed online


Party Could Not Cancel Because Chart
up to four hours before the  scheduled departure


of the train









16
Prepared  At  Originating  Or  Previous






















Remote Location.


No refund of fare shall be admissible on RAC e-














tickets in case the ticket is not cancelled or TDR







not filed online up to thirty minutes before the







scheduled departure of the train






Change
In  Reservation  Status
From
No refund shall be granted on RAC ticket or  wait-

17
Confirmed
To
Waitlisted/Part
listed

ticket
after
thirty  minutes
before
the


Waitlisted/RAC After Chart Preparation.
scheduled departure of the train






18
After Charting No Room Provided.
TDR  shall  be  filed  within  three  hours  of  actual

departure of the train at passengers Boarding station










TDR shall be filed within two days of the date of


Difference   Of   Fare   As   Passenger
issue of the certificate(excluding the day of issue of

19
the certificate) and the original certificate (GC/EFT)

Travelled In Lower Class.


issued  by  the  ticket  checking  staff  is  to  be  sent






through post to IRCTC.


15. CANCELLATION OF I-TICKETS

(1)               The tickets cannot be cancelled online.

(2)               In case no facility of cancellation of RAC ticket or wait-listed ticket is available at the station originating the journey for night trains leaving between 2100 hours and 0600 hours (actual departure), the refund of fare shall be admissible at the station within first two hours after the opening of reservation office.

(3)               In remote and hilly area as identified by the Zonal Railways, with the prior approval of the General Manager and printed in the time table, for night trains leaving between 1900 hours and 0600 hours (actual departure), the refund shall be admissible at the station within first two hours after the opening of reservation or booking office, in case there is no reservation counters or booking office or current counters available in that area.

(4)             There will be no refund in cash at the PRS counter. IRCTC will credit the refund amount in the same account through which booking was made through opted payment gateway.

(5)               In case TDR has to be obtained for claiming refund, it will be obtained from the Railway Station.

(6)               Prefer the claim for refund to the following address attaching the original copy of the Ticket Deposit Receipt and other documents/certificate etc.,

Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi – 110055

(5) The cases in which TDR are filed are decided by the Zonal Railway under whose jurisdiction the TDR is issued. After receipt of the refund amount from the said Railway, refund amount will be credited back to same account through which payment was made through opted payment Gateway

16. TDR Filing for Agent:-

The Authorized Agents of IRCTC cannot file TDRs online. They have to send a mail to IRCTC for filing TDR. The customers who have to claim refund against the tickets purchased through the Agents should approach to the concerned Agent for filing TDR. It should be kept in mind the Railways decide refund cases as per extent Railway Refund Rules. As such it should be ensure that the TDRs are filed within the prescribed time limits.

Whenever Agents receive such requests from their customers, they are required to send a mail to IRCTC at nominated e-mail id, provided by IRCTC through their registered e-mail id containing following details


within prescribed time. If any TDR request is received at other than nominated email id or from other than registered e mail id, IRCTC shall not be entertain the same.

PNR:



Quota
Tatkal/General







Train No.



Journey Date








Partly/Fully Confirmed












Sl No.
Passenger Name

Age
Sex
Reason for TDR








1.













2.













3.













4.













5.













6.















The agent will obtain written request from the customer for refund for record purpose as proof that the customer has preferred claim for refund.

The cases in which TDR are filed are decided by the Zonal Railway under whose jurisdiction the train destination falls. After receipt of the refund amount from the said Railway, refund amount will be credited back to same account of the Agent through which payment was made.